Track My Order
Welcome to the Hersoutlet Order Tracking page. We understand how important it is for you to know the status of your order. That's why we've made it easy for you to track your order and stay updated every step of the way. Please follow the instructions below to get real-time updates on your purchase.
How to Track Your Order
1. Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details and a unique order number. Keep this email safe, as it contains important information you'll need to track your order.
Please type your tracking number and track your order yourself immediately.
https://www.17track.net/zh-cn
2. Shipping Notification: When your order has been processed and shipped, you will receive a shipping confirmation email. This email will include a tracking number and a link to track your order. Depending on the shipping carrier, you might also receive direct notifications from them.
3. Tracking Your Order: Click on the tracking link provided in your shipping confirmation email. This will redirect you to the carrier's website, where you can see the current status and location of your package. Alternatively, you can enter your tracking number on our website's tracking page to get the latest updates.
Order Status Descriptions
1. Processing: Your order has been received and is currently being prepared for shipment. This stage includes verifying your payment details, picking the items from our inventory, and packaging your order securely.
2. Shipped: Your order has been handed over to the shipping carrier. You will receive a tracking number, which you can use to monitor the progress of your shipment.
3. In Transit: Your package is on its way to the delivery address. You can track its journey using the tracking number provided.
4. Out for Delivery: Your package is out for delivery and will arrive at the specified address soon. You might receive an estimated delivery time from the carrier.
5. Delivered: Your package has been delivered to the designated address. If you have not received it, please check with your household members, neighbors, or building management to confirm its receipt.
Frequently Asked Questions
1. What should I do if I haven't received my order confirmation email?
- Check your spam or junk folder to ensure the email didn't get filtered. If you still can't find it, please contact our customer support team with your name and email address used for the order, and we will resend the confirmation.
2. How long does it take to process and ship my order?
- Orders are typically processed within 1-2 business days. Shipping times vary based on your location and the shipping method selected at checkout. You can find estimated delivery times in your shipping confirmation email.
3. Can I change my shipping address after placing an order?
- If you need to change your shipping address, please contact our customer support team as soon as possible. If your order has not yet been shipped, we will do our best to accommodate the change. However, once the order is shipped, we cannot modify the shipping address.
4. What should I do if my package is delayed or lost?
- If your package is delayed or you believe it may be lost, please first check the tracking information provided. Sometimes, delays can occur due to unforeseen circumstances. If you still have concerns, contact our customer support team, and we will work with the carrier to resolve the issue.
5. What if my order arrives damaged or incomplete?
- In the unlikely event that your order arrives damaged or incomplete, please contact our customer support team immediately. Provide us with your order number and photos of the damaged items, and we will assist you with a replacement or refund.
Contact Us
If you have any questions or need further assistance with tracking your order, please don't hesitate to reach out to our customer support team. We are here to help and ensure your shopping experience with Hersoutlet is exceptional.
(Note: This address is not for returning service, please contact our Customer Service for a return address if needed.)
Email: Hersoutlet@hotmail.com
Phone: 562-360-3610 (All Customers, Service in English Only)
EIN: 99-0405935
Thank you for choosing Hersoutlet. We appreciate your business and look forward to serving you again soon.